Shipping and Returns

Shipping

- We aim for 1-4 day shipping delivery domestically. Canadian orders can take 5-10 business days depending on location and customs processing. Delivery times are estimates.

We ship to the United States and Canada only. Orders shipping to the United States qualify for free standard shipping at $40 USD or more. Orders shipping to Canada qualify for free standard shipping at $75 USD or more. Below these thresholds, weight-based shipping charges are shown at checkout. Free-shipping eligibility is based on the merchandise subtotal after discounts, before taxes and shipping. Canadian customers remain responsible for any applicable import duties and taxes.

- Orders placed before 12pm Mountain Time on a weekday (Monday-Friday) are shipped out same day. Orders placed after 12pm Mountain Time are shipped next business day. Orders are not shipped on weekends.

- All orders are shipped by USPS priority insured shipping

- Staver Health is not responsible for lost or stolen packages.

- If your item arrives damaged, defective, or wrong, please contact our support team at contact@staverhealth.com (see Returns below).

 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

Customs, Duties and Taxes 

Staver Health is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Damages

If your order arrives damaged, or you receive a defective or wrong item, email contact@staverhealth.com within 30 days of your purchase date with your order number and a photo. We will send a replacement or issue a refund at no shipping cost to you. You do not need to file a claim with the carrier yourself.

 

Please keep the item and its packaging until your claim is resolved.

 

Lost Or Stolen Packages

STAVER HEALTH is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, STAVER HEALTH will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.

 

30-Day Return Policy

- Unopened, unused products in their original sealed packaging can be returned within 30 days of your purchase date (the date you placed your order). For safety, opened or used products can't be returned.

- Damaged, defective, or wrong items are always covered: email us within 30 days of your purchase date with your order number and a photo, and we'll send a replacement or issue a refund. Staver Health covers any shipping for these.

- To start a return, email contact@staverhealth.com with your order number, the item(s), and the reason. We'll reply with return instructions. Please don't mail a return without contacting us first.

- For unopened returns, the customer pays return shipping. Please use a trackable shipping service; we can't be responsible for return packages lost in transit.

- Returns are accepted for orders shipped to the United States and Canada.

- Subscription orders follow the same rules. Each renewal has its own 30-day window from its order date. You can cancel your subscription anytime before your next renewal in your account, or by emailing us.

- Orders can be cancelled at no charge before they ship. Email us as soon as possible with your order number.

- For damaged, defective, or wrong items, we'll send a replacement. For anything else, return the unopened item for a refund and place a new order.

- This policy covers purchases made at staverhealth.com. Purchases from other retailers follow that retailer's return policy.

- No items are final sale unless the product page clearly says so.

 

Refunds

- There are no restocking fees and no cancellation fees.

- Approved refunds go to your original payment method, usually within about 5-7 business days after we receive and inspect your return.

- Original shipping charges aren't refundable unless the return is because of our error (a damaged, defective, or wrong item). Import duties or taxes collected by the carrier or customs aren't refunded by Staver Health. Canadian refunds are issued in the currency you paid in.

- We'll email you to let you know whether your return was approved.

- We may decline returns or refunds that don't meet this policy, or when we suspect fraud or abuse.

- Full details are in our Refund Policy.